3M's New Information System,

I. Intro The line of reasoning environment is very competitive. Consequently, companies strike to offer customers good and reliable go. If they do not, customers will jump to to a greater extent consumer cost-effective companies. Furthermore, as companies grow in size, it becomes harder to lay aside track of the suppuration amount of customer study. If a caller does a brusque job of organizing and maintaining customer records and data, it can impart in problems for twain the company and the consumer. This paper will concenter on the atomic number 25 Mining and Manufacturing Company, more commonly known as 3M, and how it ameliorate its customer service and reduced cost by alter its management information system. Sources consulted included business journals and websites with facts and case studies on 3M. II. Company translation 3M, internationally established in 1951, is a $16 gazillion multinational company with its headquarters in Minnesota, U.S.A., with operation s in more than 60 countries, and products sold in or so 200 countries. (About 3M and MIS Quarterly) 3M offers products and services to the transportation, graphics and safety, healthcare, industrial, consumer and office, electro and communications, and specialty markets. (IBM Case stool on 3M) 3M, a company known for its innovation, constantly encourages employees to piss brand-new products.

Thirty percent of sales must(prenominal) come, for separately one year, from products less than 4 years old and scientists must drop 15% of their time trying to develop new ideas of their own. In 2001, 3M spent oer $1 b illion dollars entirely on research and dev! elopment (3M 2001 annual report). 3Ms corporate agriculture revolves well-nigh creativity, initiative, innovation, and entrepreneurship. This unique and innovative culture is largely responsible for(p) for 3Ms success. (MIS Quarterly) In conformity with having a strong need to earn innovation and creativity, 3M has a very decentralized corporate structure. It maintains over 40 business units that develop... If you want to get a honorable essay, order it on our website: OrderCustomPaper.com

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